FREQUENTLY ASKED QUESTIONS
How can I buy an item from Darkcave Gifts?
DARKCAVE GIFTS only takes online orders through its website darkcavegifts.com. We do not take any orders on phone or via email. Also, we do not have retail outlets. If you are having any problem placing an order, you can call our customer care at +91 63798 05606 and we'll help you place the order. Alternatively, you can write to us at [email protected] anytime and we'll get back to you as soon as possible.
Can I buy in bulk from Darkcave Gifts?
You cannot place bulk order at the Darkcave Gifts website directly. However, we do have a corporate sales & bulk orders team which caters to bespoke and/or large gifting requirements. We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please write to us at [email protected] and someone from our sales team will get in touch with you shortly.
Will my gift look exactly as it is seen on the website?
In case of Photo Frame, pictures are representative of the composition of the product and in certain cases, the design of the actual product may differ from what is shown on the website. We currently have a large vendor base for frames across India and while they strive hard to replicate designs on our website as far as possible, there might be variations at times, particularly in smaller towns where production equipment & tools are limited.
All other products are delivered as shown on the website. As most of our catalog is made up of unique and designer products, the quantity is always limited. Hence, in case, we run out of the product you ordered, we will get in touch with you to help you with a suitable alternative.
Do you gift wrap or provide packaging options?
We currently do not provide a gift wrap option.
Do you deliver all products everywhere?
We deliver products to most of the places in India, but not everywhere. We deliver to more than 20,000 pincodes in India. We deliver our products to all regular pincodes in India; however, we do not deliver our products to extremely remote locations. Also, the deliverability of the product depends on the kind of product you are buying. You can enter your pincode or country at the product page or during checkout to check shipping availability & tentative delivery time.
Can I order from Darkcave Gifts without creating an account (Guest Checkout)?
You can’t buy a product from Darkcave Gifts through guest checkout. You must create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients.
In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at Darkcave Gifts comes in very handy when you want to save multiple delivery addresses, pay through Darkcave Gifts gift vouchers (GVs), use customer specific promotional discounts and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.
How do I use gift vouchers and/or discount codes?
You can use the gift voucher or the discount coupon code at the 'Order Summary' section during the checkout process. There is an option to enter the code at the bottom left hand side of this section. You cannot apply both coupon code and gift voucher at the same time. You can use only one thing at a time.
What details do I need to provide while ordering a gift?
The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.
In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.
Do you provide a Cash on Delivery (COD) option?
No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.
What kind of payment methods does Darkcave Gifts accept?
Darkcave Gifts provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Darkcave Gifts:
If you face any payment-related issues, please immediately call our customer care at +91 63798 05606.
Can I apply the discount code after paying?
No, you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary' section. Once the payment is made, the discount code cannot be applied against the same order.
What do I do if my payment is deducted but my order is not placed?
In rare instances when you have made the payment and have not received an order confirmation email within 24 hours, please call our customer care at +91 63798 05606. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at [email protected].
Are my transactions & banking details secure on Darkcave Gifts?
Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https' which highlights a secure connection rather than a normal ‘http' connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your Darkcave Gifts account or your card details with anyone.
Can I cancel my order?
Order with personalized/customized products or won't be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.
You can call our customer care at +91 63798 05606. You can also write to us at [email protected]. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.
How long does it take to process my cancellation?
Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.
Can I ask for a partial cancellation of my order?
We don't allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.
What delivery options do you provide?
We provide several delivery options depending on the location and the gift item.
For regular pincodes, we ship our products through premier courier partners like Professional Couriers, Blue Dart, FedEx, Delhivery Surface, Amazon Surface, etc
How long does it take to deliver gifts?
In general, for regular pincodes, we deliver our orders within 7-10 business days in India. Remote locations may require longer delivery times and it may take up to 7-12 business days to deliver orders on remote pincodes.
Do you charge for shipping?
For most of our products, we provide free shipping for standard delivery within India. You can check the shipping charges & delivery time for all items on their product pages.
Will all the items that I have purchased arrive on the same day?
No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendor reach together whereas items coming from different locations or different vendors may have come separately.
Will my gift be delivered exactly on the date that I have chosen for delivery?
For all other gift items which are couriered, the date of delivery that you select is only tentative in nature. This is to accommodate orders which are placed significantly in advance of the actual occasion. In these cases, we try to deliver our products closer to the date of delivery that you have chosen but we do not guarantee the exact date of delivery.
How do I track my order?
You can track your order either using the Track Order link or your My Account section. The links for both are available at the top right-hand side of the home page.
What do I do if my order shows as delivered but the recipient has not received the gift?
Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 6379805606 and we will help you with the issue.
Can I replace an item?
For broken, damaged or wrong products, you can ask for a replacement, which will take 3 - 5 days to be re-delivered at the recipient's address.*
Can I return an item?
In case of returns, the refund will work in the following manner:
- For broken, damaged or wrong products, you can either ask for a refund to your card, wallet or account which you originally used to make the payment. we will process the refund within 24 hours. The complaint needs to be supported by a picture of the product.
- Personalized products are Non-Returnable. If you want to return Products in good condition only because you didn't like them, darkcavegifts.com is NOT liable to compensate.
In the following cases darkcavegifts.com is NOT liable to refund the cost of the product in any form for any "Couriered" order:
a> If the complaint is made after 10 days of the delivery date.
b> If the products are delivered to an incorrect address provided by the sender.
c> Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
d> If the recipient refuses to accept the product.
Can you arrange return pick up?
- For regular pin codes, we do provide return pickups, provided you have raised the return request within 10 days of receiving the package.
- For any return request placed after 10 days from the date of delivery, we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.
- For remote locations and international pin codes (outside of India), we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.
How much time does it take to return the product & get a refund?
- Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up, we process the refund within 24 hours.
- If yours is a remote location and you ship your product directly to our warehouse, it usually takes 3-5 business days for the items to reach our warehouse. Once we receive the item, we process the refund within 24 hours.
